Is Your Facebook Page Flatlining?

So many businesses have created their Facebook pages, their LinkedIn Accounts, and have fiddled around with Twitter. Yet, their Social Media business is still flat-lining… and they can’t figure out why. Perhaps they need to tweet more often — or maybe they need to analyze what time of day journalists are reading tweets? Maybe they need more photos to upload onto Facebook? In vain, they’re struggling, trying to find that magic formula that will bring new business rolling in, via Social Media.

All successful marketing campaigns are built on a good story. Customers want an excuse to buy your products — and primarily — the compelling reason they want is to create an emotional connection with you. Master Card does it with their “Priceless” campaign. Nike tells you to “Just Do It,” and we all know a Kodak moment when we see one.

Your company’s signature “emotional connection” will evolve over time — it should, if you are responding to the market, to your customer and to the environment. The fertile ground for capturing and developing those emotional nuances is the story. And your company blog is the ideal place to capture those stories. Customer success stories, historical dates that are pivotal in your comapny’s history, a crisis that was averted — or handled well. (Who were the heroes that day?) New products and why — those are the stories that should be filling your comapny’s blog — creating a timeline of your company’s footprint in the industries you serve.

So many businesses try to create a shortcut out of doing the hard work of sitting down and fleshing out the story… building the book that is your company. They want to open up the Facebook page, throw up a photo and say, “look at our new product.” Every FB update worth reading has a bigger story behind the photo — and it’s your job to get that story, and let your social media feed off your story.

Your company blog is the resource of your SM accounts. Your blog posts should have enough meat to drive your tweets, your FB updates, and your LinkedIn updates. In the classroom, think of your SM accounts as the Cliff Notes version of what’s really happening behind the doors at your company. The real novel, can be found in the blog.

Not only with your blog stories give you the foundation for building your SM activities — it’s good to know that this is the primary place journalists still go to find information about you. Check out this latest research from Ragan’s PR Daily.

 

 

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